Repair and Exchange Services

Set-Top Box Repair and Upgrade solution

Satellite AV, LLC designs and implements innovative Set Top Box solutions for the DTH and commercial markets. Our team has set up repair and replacement programs to support our broadcast partners and their installed base of more than 120,000 multi-branded STB in the field. Whether your needs are new installations, retrofits, Ku band or C band equipment, STB upgrades or repairs, customer equipment or installation support, our experienced team can manage the entire process.

  • Innovative test, repair, and firmware update processes
  • Engineering test development with strong OEM relationships including Authorized Service Center for Fortec Star, GeoSat pro and Azure Shine and repair services for several other brands
  • Authorized Distributor for Glorystar Satellite Systems and dozens of religious, sports and ethnic satellite broadcasters
  • High-volume direct fulfillment capacity and operations
  • Experienced Customer Service Representatives for “in-country” support
  • On-going investment in new technologies and technical resources
  • Set-Top Box Exchange and Logistics solution

    More and more broadcasters are finding that over time, both their commercial equipment and Direct to Home “DTH” systems are out-dated or simply become defective and non-operational. Both of these situations limit the broadcasters ability to communicate effectively with their audience. Newer receiver technologies utilized by Satellite AV allow for automated channel updating, encryption management, and our exclusive “Virtual Channel Marketing” technology, which allows a broadcaster to advertise a product, upcoming event, or even company branding directly on one of our consumer Direct to Home “DTH” Set to Box “STB” satellite receivers and DVRs.

  • Web-based reverse logistics and process tracking system
  • Professional CSRs providing customer contact and communication
  • Start to Finish exchange management
  • Package Tracking
  • Damage claims support and processing
  • Environmentally friendly scrap processing
  • Customizable reporting
  • Find out how to we can help you today, call 888-483-4673.

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