Terms & Conditions

Need to return, repair or replace Product purchased from Satellite AV, LLC? Click Here for Return Merchandise Number "RMA" instructions.

The "Agreement'' is made between Satellite AV, LLC "Vendor" and Recipient "Customer."

All product sold as NEW or REFURBISHED with a manufacturer warranty, is warranted by the manufacturer. A one year equipment warranty applies to all products unless otherwise stated on the invoice. If a Vendor warranty is stated on the invoice Vendor will repair or replace, at Vendor's option, the product containing manufacturing defects so long as the product is delivered to Vendor in the original packaging, with copy of the purchase invoice and the product is appropriately protected and packaged for shipment within the original Vendor warranty period. Warranty and technical support is made only to the Customer whose name appears on the front of the invoice, and is non-transferable. Service by a non-Vendor approved technician voids any and all warranties, expressed or implied. If Vendor accepts product for repair of manufacturing defects after one year, damage caused through service by a non-Vendor approved technician, non-factory or improper settings, operation error or problem-free merchandise, the buyer agrees to pay Vendor a minimum bench testing fee of a $35 plus any applicable labor, parts and shipping for such testing or repairs. No merchandise will be accepted for repair or replacement without a Return Authorization Number "RMA."

Vendor makes no representations or warranties regarding the fitness of the products you have purchased for any particular function. Vendor makes no representations or warranties that the products you have purchased are compatible with any particular software or non-Vendor equipment. Vendor is not responsible for any damage, problems, or data loss resulting from software, hardware failure or non-Vendor equipment placed by Customer on Vendor product. Products that are serviced by a non-Satellite AV, LLC approved technician voids any and all warranties, expressed or implied.

For any product sold that is damaged in transit to buyer, a notice must be provided to Vendor within 15 days of product delivery. For any product sold that is lost or stolen in transit to buyer, a notice must be provided to Vendor within 20 days of product purchase. An insurance claim will be submitted by the Vendor to the shipper. Vendor is not responsible or liable for loss or resulting damage due to Customer negligence or theft at Customer location.

Special Orders may NOT be canceled at any time. Cancellations of any order(s) must be made by 4 PM PST on the same day as the order was placed. Any order cancellations submitted after 4 PM PST on the same day as the order was placed will be charged our standard 20% restocking fee. Orders that are returned or refused will be charged a 20% restocking fee and all incurred shipping charges. Satellite AV, LLC will not be responsible for any loss or damages incurred while in transit for such returned merchandise. Product will be accepted for refund or exchange if it is returned within 30 days of delivery, in like new condition with original packaging / accessories and never assembled. Customer is responsible for all shipping charges for merchandise returned for refund, warranty or service. Prices, terms and conditions are subject to change upon posting to http://www.satelliteav.com/p/termsconditions .

Limitation of Liability. SATELLITE AV, LLC's LIABILITY TO PURCHASER SHALL BE LIMITED TO 100% OF THE AMOUNT THEN HAVING BEEN ACTUALLY PAID TO SATELLITE AV, LLC UNDER THIS AGREEMENT. THE PARTIES AGREE THAT THE LIMITATIONS IN THIS SECTION ARE INTEGRAL TO THIS ORDER. CUSTOMER ACKNOWLEDGES AND AGREE THAT SATELLITE AV, LLC SHALL NOT BE LIABLE TO CUSTOMER OR ANY OTHER PERSON FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES, LOST PROFITS, LOST SAVINGS, INSTALLATION FEES OR OTHER DAMAGES ARISING OUT OF THE USE OF SATELLITE AV, LLC's PRODUCTS PURCHASED.

The Sales Invoice, plus Credit Agreement, if one exists, between Customer and Vendor, constitute the whole agreement between Customer and Vendor. If payment is not received within 5 days of terms, Vendor reserves the right to add a 1.5% per month late charge to this invoice with a minimum late fee of $10.00. Any terms contained in Customer's Purchase Orders which conflict with the terms of this invoice are expressly rejected. By accepting shipment of product from Vendor, Customer agrees that the Vendor Terms & Conditions of the Vendor supersede any conflicting terms in Customer's PO.

Should any term, sentence, or paragraph of this invoice be deemed invalid or illegal in a court of law, such term, sentence or paragraph shall be severed from the rest of this agreement, leaving the other terms of this agreement in place. This agreement shall be interpreted under the laws of the state of California. Should any dispute arise regarding this agreement, Customer consents to jurisdiction in the state of California and agrees that venue is proper in the county of Placer. Customer agrees that the place of performance of this agreement is in the county of Placer, state of California. Further the prevailing party in any such dispute shall be entitled to costs including attorney fees.

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